General Information

How to become a customer: the list of required documents

If you want to become our customer, you are welcome to come to our office, bringing with you the following documents:

For individuals

• copy of the passport (bringing together with the original for comparison),
• the social card and other documents if required.

For legal entities

• copy of the Charter and state registration certificate (bringing together with the originals for comparison), also other documents if required,
• sample of the signatures of the legal entity’s authorized representatives,
• document which certifies the authority of the person who is entitled to present orders, and also receive reports.

Types of the securities customers may invest in and general information on these securities and the risks involved

Our customers may invest in common and preferred shares, in corporate and government bonds and also in derivative stocks.

Share is a stock that gives its owner the right to get a share from the company’s profit, to participate in the decision making process of the company and to get a part of the company’s property in case of annulment. Preferred shares in contrast to common shares do not carry voting rights and the dividends are set by the company Charter and are distributed without additional pronouncement. In case of bankruptcy the company’s obligations towards preferred share holders are above the obligations towards the common share holders.

Bonds are stocks that give the owner the right to get a certain amount or equivalent in a certain period of time from the bond issuer, and also get percentage from the nominal value of the bond.

Derivative stock is a financial instrument whose value is dependent on the price of the underlying assets. The price of derivative stock is based on the underlying assets and is determined by the volatility of those assets. These stocks are riskier, as their prices are more volatile than those of the underlying assets. The most common underlying assets are: stocks, currencies, commodities and interest rates.

While investing in stocks one can face many risks. Here are some of them:

• price volatility risk – the possible decrease in value of the investor’s stock,
• interest volatility risk – possible decrease in profitability of the investor’s stock,
• liquidity risk – difficulty or impossibility to sell the stock at any point of time,
• bankruptcy risk – possible insolvency of the stock issuer,
• foreign currency risk – possible losses caused by volatilities in the exchange course,
• and others.

The terms of payments to the customers and from the customers

The terms of payments to the customers and from them are defined in the contract signed between the Company and the customer, by the Company's tariffs and internal rules.

How customers are contacted

Contacts with the customers are held through the addresses pointed in the contract and also through fax and email. Giving orders through email is performed through special coding which is attached to the general contract signed between the customer and the Company.

Terms of returning customer’s assets in case of contract consolation

The investment service provision contract may be unilaterally terminated by a customer on condition that the investment service provider be informed about it through a notice, at least 10 days in advance. Within 3 working days after termination of the contract, the investment service provider shall be obligated to transfer to customer or his representative all securities and cash funds owed by the customer. This right shall not be limited by the contract.

Policy on the conflict of interests

The company by realizing the importance of preventing conflict of interest performs a complex of activities that are to protect interest of the Company, the share holders, managers and employees. In order to prevent conflict of interests the Company has defined certain rules and norms for the employees that are described in the “Rule on Activities of Preventing and Regulating Conflict of Interests”, which is set in accordance with the Armenian legislation.

You can find complete information related to this section from Armenian version.

Updated 15:46 13/07/13